Frequently Asked Questions

Here at Almeida’s Cleaning Services, we are committed to your complete satisfaction! We strive to offer your neighborhood the most consistent, reliable, and affordable house cleaning services. That being said, we prepared some answers to our most frequently asked questions for your convenience.

We hope it will help you answer your questions or concerns. If you don’t see the answer to your question, feel free to contact us.

Will the initial cleaning require additional time?

Yes, the initial cleaning will typically take longer as it requires a thorough deep-cleaning of the space. This allows us to meet our standards and become familiar with the specific needs of your home.

Should I be present during the house cleaning?

No, it is not mandatory, but it is up to your personal preference. Many of our customers choose to not be at home during the cleaning, and provide us with either a lockbox or key and alarm code.

How will you handle my pets during the cleaning?
We love pets and will take care of them as if they were our own. Your specific instructions regarding your pets will be recorded on our work order, so the cleaning technician will be aware of your preferences.
Is Almeida's Cleaning services insured?
Yes, Almeida’s Cleaning is fully insured to provide peace of mind to our clients. We carry both general liability insurance and workers’ compensation insurance to protect against any unforeseen incidents. This ensures that you, your property, and our technicians are all covered in the unlikely event of an accident. If you have any specific questions about our insurance coverage, please don’t hesitate to ask.
What if I need to reschedule a service?

We understand that schedules may change or additional cleanings may be needed. To ensure availability and minimize disruptions, please contact our office at least 48 hours before your scheduled cleaning. We will make every effort to accommodate your request. Please note that rescheduling may result in a different cleaning team being assigned to your service.

Do I have to sign a contract?

No, signing a contract is not mandatory for Almeida’s Cleaning services. Our clients have the option to use our services on a flexible, non-contractual basis, and may cancel at any time without penalty. We strive to provide the best possible cleaning experience and are always happy to discuss the most suitable options for your needs.

Do you always send the same housecleaners?
At Almeida’s Cleaning, we understand the importance of having a consistent and reliable cleaning experience. While we make every effort to send the same team of housecleaners for each visit, there may be instances where a substitute cleaner is needed due to scheduling or other factors. However, we strive to provide consistent, high-quality service and will always do our best to meet your preferences. If you have any questions or concerns about the housecleaners assigned to your home, please don’t hesitate to reach out to us.
Where can I leave a review of your service?
We appreciate your feedback and are always looking for ways to improve our services. You can leave a review of Almeida’s Cleaning on various online platforms such as Google, Facebook, and Yelp. You can also share your thoughts and experiences with us directly by contacting our customer service team. Your feedback is valuable to us and helps us continue providing our clients the best possible cleaning experience.
Do you bring cleaning equipment?
Yes, Almeida’s Cleaning technicians will arrive with all necessary cleaning supplies and equipment. Our goal is to provide a hassle-free experience for our clients, so you don’t have to worry about purchasing or providing cleaning supplies. If you have any specific preferences or requirements for cleaning products, please let us know in advance and we will do our best to accommodate your needs.
What do you clean?
Almeida’s Cleaning provides comprehensive cleaning services for homes and businesses. Our services typically include tasks such as dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and more. We can customize our services to meet your specific needs, so whether you’re looking for a one-time deep clean or regular ongoing maintenance, we’ve got you covered. If you have any questions or would like to learn more about what we can do for you, please reach out to Almeida’s Cleaning.
What is your guarantee?
At Almeida’s Cleaning, we are committed to providing the highest quality cleaning services to our clients. If for any reason you are not completely satisfied with our work, we offer a 100% satisfaction guarantee. If you report any issues with the cleaning within 24 hours of the service, we will return to re-clean the affected area at no additional charge. Our goal is to exceed your expectations and provide the best possible cleaning experience.
How do I pay for my cleaning service?
Almeida’s Cleaning offers convenient payment options for our clients. You can choose to pay by cash, Venmo, bank transfer, credit card, or via a check at the time of the service.